Wilhen Cargo ("we", "our company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including import services from China to Indonesia, freight forwarding, purchasing through Chinese marketplaces (1688, TMall, Alibaba), and when visiting our website.

By using our services or contacting us, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

We collect personal information that you provide directly to us, including:

• Personal Identity: Full name and identification number (ID card/Passport) required for customs and cargo clearance processes.
• Contact Information: Email address, phone/WhatsApp number, and delivery address.
• Shipping Information: Description of goods, weight and dimensions, cargo value, country of origin, and supporting import documents.
• Payment Information: Service payment transaction data (we do not directly store credit/debit card details).
• Communications: History of your messages and communications with our team via WhatsApp, email, or other channels.
• Website Data: IP address, browser type, pages visited, and website usage data through cookies.

The information we collect is used for the following purposes:

• Service Processing: Processing import orders, handling customs documentation, taxes, duties, and clearance procedures for your goods from China to Indonesia.
• Communication: Contacting you regarding shipment status, tracking updates, order confirmations, and other important information.
• Partner Coordination: Sharing necessary information with logistics partners, customs agents, and related third parties to facilitate the shipping process.
• Service Improvement: Analyzing service usage to improve quality and user experience.
• Legal Compliance: Fulfilling legal obligations, Indonesian customs regulations, and relevant regulatory requirements.
• Marketing: Sending promotional information, latest service offers, and relevant content (only with your consent).

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with:

• Logistics and Shipping Partners: Shipping companies, cargo agents, airlines, and port services necessary to transport your goods.
• Customs Agents: Parties assisting with customs documentation, import taxes, and clearance procedures in Indonesia and China.
• Technology Service Providers: Platforms and tools we use for business operations, including cloud data storage, shipping management systems, and communications.
• Government Authorities: Competent government agencies such as the Directorate General of Customs and Excise, when required by applicable law or regulations.
• Legal and Financial Professionals: When necessary to resolve disputes, fulfill legal obligations, or for audit purposes.

We ensure that every third party receiving your data is bound by adequate confidentiality obligations.

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Data encryption during transmission using SSL/TLS protocols.
• Restricting data access only to employees and partners who need the information to perform their duties.
• Regular system monitoring to detect potential security threats.
• Secure and controlled storage of physical documents.

While we make every effort to protect your data, no security system is completely infallible. In the event of a security incident affecting your data, we will promptly notify you in accordance with applicable legal obligations.

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Meet legal obligations, including customs and tax document retention requirements under Indonesian regulations (generally a minimum of 5 years).
• Resolve disputes and enforce our agreements.

Once data is no longer needed, we will delete or anonymize your information in a secure manner.

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data, provided it does not conflict with our legal obligations.
• Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object to Marketing: Stop receiving marketing communications at any time by contacting us.

To exercise these rights, please contact us through the contact information provided below.

Our website uses cookies — small files stored on your device — to enhance your browsing experience. We use:

• Essential Cookies: Required for basic website functions such as navigation and session security.
• Analytics Cookies: Help us understand how visitors use our website so we can improve our services.
• Preference Cookies: Store your preferences such as language selection (Indonesia/English/中文).

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

We reserve the right to update this Privacy Policy at any time in response to changes in law, changes in our business practices, or other reasons. If we make significant changes, we will notify you through:

• A notice on our website.
• An email to your registered email address.
• A WhatsApp message if necessary.

The date of the last update will always be displayed at the bottom of this page. Your continued use of our services after such changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Wilhen Cargo
• Address: Jl. Pluit Timur Raya No.36 A-B, RT.4/RW.9, Pluit, Kec. Penjaringan, North Jakarta, DKI Jakarta 14440
• Email: wilhencargo@gmail.com
• WhatsApp: +62 851 0296 1119
• Instagram: @wilhencargo

We will endeavor to respond to your request within 7 business days.